PRIVACY POLICY
Effective Date: 01/04/2025
At GLU, we respect your privacy and are committed to protecting your personal data. We only collect information when necessary and aim to be transparent about how we use it.
This Privacy Policy outlines what data we collect, how we use it, and your rights regarding your personal information when you visit our website, shop with us, or engage with our services.
Who We Are
GLU is an innerwear brand designed to feel like a second skin—effortless, bold, and made for real life. The company behind GLU is PT Glu Lyfe Universe, based in Indonesia. Our data practices comply with applicable Indonesian laws and regulations.
What Personal Data We Collect and Why
Name & Address
- Required to process and ship your orders.
- Stored securely in our customer database unless you request removal.
Email & Phone Number
- Used to send order confirmations, shipping updates, and respond to inquiries.
- If you subscribe to our marketing emails, we may send updates on new products and promotions. You can unsubscribe at any time.
Payment Information
- Payments are processed by secure third-party providers, and GLU does not store credit card details.
- We retain billing addresses for invoicing and legal compliance.
Browsing Activity & Preferences
- We may collect data on how you interact with our website (e.g., pages viewed, products searched, and clicks) to improve user experience.
- This data is collected using cookies and analytics tools like Google Analytics. You can manage cookie preferences in your browser settings.
IP Address & Device Information
- Includes browser type, time zone, and device type to help with website security and performance.
Job Applications
- If you apply for a position with us, we may store your CV and contact details for recruitment purposes.
- You can request deletion of this data at any time.
How We Use Your Data
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Send transactional and marketing communications (if opted in)
- Improve our website and services
- Prevent fraud and ensure security
Data Sharing
We do not sell personal data. However, we may share necessary information with:
- Shipping providers to fulfill deliveries
- Payment processors to securely process transactions
- Marketing and analytics providers to improve website functionality and customer experience
- Legal authorities when required by Indonesian law
Your Rights
Under Indonesian data protection laws, you have the right to:
- Request access to your personal data
- Update or correct your information
- Request deletion of your data (unless retention is required by law)
- Withdraw consent for marketing communications at any time
- To exercise any of these rights, please contact us at hello@shop-glu.com.
Data Security & Retention
We take appropriate security measures to protect your personal data. While we implement safeguards, no system is completely secure, so we encourage you to take precautions when sharing personal information online.
We retain your data only for as long as necessary to fulfill orders, provide support, or comply with legal obligations.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. These cookies help us:
- Recognize returning visitors
- Understand website traffic patterns
- Improve website functionality
You can manage or disable cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on this page.
Contact Us
For any privacy-related inquiries, please contact us at:
PT Glu Lyfe Universe
Email: hello@shop-glu.com